IBIS Packaging Solutions offer a complete service. This means not just selling the consumables and machines but ensuring the packaging machines are fully maintained and serviced. Because we have our own trained competent engineers covering the UK we are able to offer an efficient breakdown service. If a call-out is required an engineer is generally available next day. We do everything possible to keep your costs to a minimum. Firstly, you will be contacted by an engineer to ensure there isn't a simple fix that can be made over the phone foc and secondly to make sure that any parts required will be with our engineer during a call out. This will reduce any expensive follow-up calls.